WE ARE STEP UP!

ABOUT US

STEP UP DAY PROVISION is one of the departments of Ravensthorpe community centre ltd (RCCL).

The service is centre based with adhoc additional activities such as bowling, local shopping, and locals walks planned within the calendar in advance.

We provide day care services to anyone aged 18 and over with special needs and learning difficulties.

Within the day centre we have two areas, of which, one is a Day Centre and the second is the Learning and Development room.

The day centre is for adults who may have complex or additional support needs such as global development delay and need more assistance and guidance. 

The learning and development room is for adults who are more independent who may already be attending college and need something for the days off and holidays, or ones who can’t cope with the college environment yet still want to enhance independence and life skills, who may require support and guidance only. 

The Learning room intends to explore new skills, and enable people to make a positive contribution to the community.

We are a learning centre where users learn or are involved in creating something every day.

The work in both rooms is tailored / structured to suit the individual’s skills and ability.

We are based in Ravensthorpe, Dewsbury West Yorkshire. 

The facility consists of wheelchair access and toilet facilities, a sensory room and dining area. 

We are open from 9am to 3pm Monday through to Friday. All year round apart from the days recorded in the holiday section in the Further information tab.

Structure of the day:

9am –3pm with a break at 10.15am and 2:00pm , Lunch at 12:00pm

3pm – 3.45pm after club (charges apply). 

We have a set timetable Monday to Friday so the students / users know what to expect each week, our structured timetable incorporates celebrations over the year including religious fesitivals and Yoga.

We also offer adapted Zumba for carers and clients on weekends come and join us!

                                   OUR AIMS AND OBJECTIVES

Statement of purpose for Step up day centre

Aims:

Step up intends to make People with a learning disability feel more valued, independent and feel included as equal citizens within the local community.

We intend to redevelop and maintain hobbies and interests, including exploring new activities to provide mental and physical stimulation.

Step up intends to explore new skills, and enable people to make a positive contribution to the community.

We are the support between carers and the individual, providing a break to the carers during the day

Step up are the significant extra support mechanism

Objectives / measurable outcomes:

Provide activities and opportunities for social participation and involvement

Increase ability confidence and opportunity

Promoting independence, safety and good health

Person centeredness –tailor made support plans to suit the service user with every aspect of the individual’s life

Step up staff will give dignity and respect always

We will ensure and report all safety matters of/for the individual

We will support and help with developing relationships with friends

Step up will provide a structured Social and productive activity plan

We plan on reducing isolation and loneliness, and increase participation and engagement

Our Aims, Objectives and Philosophy

Step Up is committed to Promoting engagement, participation, Independence, choice, dignity, equality, social skills and social inclusion.

Our aim is to offer a practical service, to enable you to remain as independent as much as possible. The care is delivered according to your care plan, and is based on an assessment of your needs.

We aim to assist our Service Users in being as independent and taking part as much as possible, the service we provide is an enabling one rather than a ‘doing’ one.

We encourage and assist as much as possible whilst trying to ensure that we don’t ‘take over’ the task that Service Users can do for themselves. We encourage engagement and participation.

Step up offers safe and secure care whilst working in a person centred approach with you to provide a service which you value highly, which helps you to be as independent as possible and which allows you as much control & choice as possible.

Our objective is to work in partnership with everyone involved in your care; this includes your family, the social services team, healthcare staff and any other multi-disciplinary agency. Our philosophy is to put you, the Service User, at the heart of everything we do, and to act in your best interests at all times. Close personal attention to each of you  is essential to be able to provide a quality experience for all users so you can live life to the full potential; therefore, adequate personnel will be hired in our care.

‘Sometimes the smallest step in the right direction ends up being the biggest step taken, the vision must be followed by venture, lets not stare up the stairs, lets step up them together’.

This Service Users Guide tells you what you can expect from our services.

The content of this guide follows the guidance of the Essential Standards for Quality and Safety issued by the Care Quality Commission (CQC)

This document also summarises basic information about Step Up for people who are considering using our service, their friends, relatives, carers and representatives of users and potential users.

How we will meet the Service user’s rights

The Right of Fulfillment

We will aid and assist any service user to achieve their full potential capacity, however small, in respect of their physical, intellectual, emotional and social needs.

The Right of Dignity

We will preserve the self-respect of all service users by maintaining status, affording privacy in space, belief and opinions and the practice of courtesy and respect towards service users at all times.

The Right of Autonomy

We will maintain all service users rights to self-determination and freedom of choice, subject to the limitations of the rest of the group. 

The Right to Individuality

We will respond to the individual needs of the service user, to enable them to maintain their particular identity in respect of beliefs and opinions.

The Right to a High Quality of Life

We will offer a range of normal activities to be available, where physical and mental capabilities permit, to enable a service user to exercise freedom of choice, to provide opportunities to go out shopping, visiting etc. 

The Right to Freedom of Emotional Expression

We will maintain the service users right for opportunities to develop and maintain normal personal relationships within and outside their home.

The Right to Take Risks

We will allow service users to undertake activities which contain an element of risk, the criteria being the service users competence to judge and make an informed decision and the risk to others.  

Promote and Maintain Dignity

We will preserve dignity and respect for our service users' making them feel valued.

Fulfilment

We want to help our service users to realise personal aspirations and abilities in all aspects of their lives. To recognize the qualities, experiences, talents. (Self-esteem)

Quality Care

We wish to provide the highest quality of care, and to do this we give priority to a number of areas relating to the operation of the organisation and the services we provide.

Choice

We aim to help service users exercise the opportunity to select from a range of options in all aspects of their lives.

Charter of rights

Individuals shall have the right:

• To retain their personal dignity and independence irrespective of their severity of their physical or mental infirmity. 
• To have their social, emotional, religious, cultural and political needs accepted and respected. 
• To have skilled, sensitive and understanding care to enable them to achieve the highest possible quality of life.
• To have their personal privacy respected in all aspects, including entering toilets
• To be consulted about daily activities, and to participate in discussions about proposed changes to these arrangements.
• To be involved in, and be kept informed about, their individual assessment of need.
• To have a regular review of their individual circumstances, and to have the right to be present at any review meetings.
• To be involved in the development and implementation of their Plan of Care.
• To be kept informed of all the services offered by the service.
• To manage their own personal affairs, including finances. 
• To have access to a formal complaints procedure.
• The only restrictions will be the legal and regulatory requirements necessary to protect the health and safety of service users, relatives, visitors and staff, and to ensure that the proper level of care is provided

Safeguarding information for families

We ensure that any persons being left with our users unsupervised are suitable to be left alone and has an enhanced disclosure and barring service check completed.

If we notice anything that gives us cause for concern such as:

· Significant changes in a service users behaviour

· Deterioration in general well being

· Possible abuse or neglect

· A service user making any comments which give cause for concern

· Signs of radicalisation.

We will share our concerns with parents and carers, unless sharing concerns puts the individual at risk of significant or further harm or danger.
If after speaking to parents we are still concerned, we will consult the social services duty and advice team and the Kirklees adults safeguarding board.

Concerns

We remain alert to any causes for concern regarding the individual, their home life or elsewhere. It is therefore helpful if you share information with us that you think maybe significant, this could be any behaviour that could affect the individual’s behaviour, such as a new house, a new sibling, parents separating, divorce or bereavement. (Please refer to our Confidentiality and non disclosure Policy).

Sharing information allows us to work in partnership with parents to ensure that in our setting service user’s needs are being addressed and met.

We maintain records of any concerns we have.

We ensure all visitors sign the visitor’s sheet, and do not have unsupervised access to the service users.

We record any accident/incident/injury in the Accident/Incident Log sheet; and request parents to sign and date these records to confirm that they have seen the details.

We supervise service users appropriately, via CCTV monitoring and other sources without infringing their dignity. If a disclosure is made regarding abuse towards them:

· Leading questions will not be asked and everything will be documented

· We will contact the appropriate people.

· We will contact the police if the individual is in immediate danger

Visitors

Visitors are asked to sign in and appointments are usually are pre-booked with management. 

If this is not the case then visitors may be asked for ID and to wait outside until authorisation is given for entry. Families are welcome to observe via our monitoring systems or visit for short periods so that it does not disrupt the service or its users, nor does it affect our confidentiality procedure. This is arranged via management

Please notes: We do not allow mobile phones to take pictures of other users whilst at the service

We provide activities and programmes intended to assure or improve the quality of care. We measure Quality assurance by completed surveys received by family members and service users to identify any problems or shortcomings in the delivery of care. We evaluate the health and safety, and service using monitoring systems to ensure effectiveness of corrective steps.

Some of the checks completed are as follows:

Safeguarding of our Users

Quality Assurance

Fire tests and drills

First Aid

Extinguisher checks

Emergency lighting

Wheelchair Checks

Maintenance

Food Temperatures

This is not an exhausted list...

Here are some of the policy and procedures related to care that we follow;

· Advocacy

· Behaviour prevention and management policy

· Bullying and harassment policy

· Breaks

· Choice

· Complaints and grievance at work

· Complaints procedure

· Code of practice

· Communication

 · Confidentiality and non-disclosure agreement

· Clinical waste

· CCTV policy

· Company vehicle driver policy

· Deprivation of liberty safeguard

· Disciplinary procedure

· Dress code policy

· Data protection policy

· DBS check

· Duty of candour – (Link – health and safety of service users / safeguarding / lone working)

· Equal opportunity policy (Link –complaints and grievance policy) Policies and Procedures 8

· Equality and Diversity

· Grievance procedure (Link – complaints and grievance at work to clarify the differences)

· Health & safety of service users – RIDDOR / HAZARD NEAR MISS / MEMBERS OF THE PUBLIC

· Health and safety policy (Links – wwe.hse.gov.uk/risk)

· Key holders

· Lone working

· Mobile phones and other personal belongings

· Person Centred Care

· Pregnancy and maternity policy

· Privacy, dignity and respect policy

· Recruitment selection policy

· References policy

· Safer recruitment policy

· Safeguarding policy contents

· Sickness absence management

· Visitor policy

· Whistle blowing policy

· Your privacy matters notice

FURTHER INFORMATION INCLUDING HOLIDAYS AND CLOSURE

Structure of the day:

9am –3pm

The service is mainly centre based with adhoc additional activities such as bowling and locals walks planned within the calendar.

We have a set timetable Monday to Friday so the students / users know what to expect each week, our structured timetable incorporates celebrations over the year.

3pm – 3.45pm after club (charges apply).

Breaks 10:15am and 2pm

Lunch 12pm

Lunch

Step Up promotes users to eat healthy and a set menu for four weeks is in place as well as an alternative menu.

There is a daily charge which includes drinks with the meal and at breaks. If not purchasing food for that day then please arrange for lunch and snacks to be brought in.

Transport

Pick up and drop offs are between 8.30am and 9.30am and in the afternoons between 2.15pm and 3.30pm depending on traffic, we follow a set route, the times will be approximate and following the route already in place covering Dewsbury, Batley, and Thornhill currently. When there is bad weather transport may be cancelled. 

Charges are separate for this; contact us for more details

Service Charges

We take payment via direct payment under the adult social care funding, to find out if the student is entitled please contact Gateway to Care / The Community Health and Social Care Hub for further information or advice on adult social care and support services available in Kirklees.

Their contact number is 0300 304 5555 Monday to Thursday 8am-5pm Friday 8am-4.45pm

They may arrange for an assessment, alternately on the Kirklees website go to:

Kirklees council - Adult social care and health – Paying for your care – direct payments

https://www.kirklees.gov.uk/beta/care-homes-and-housing/paying-care-home-fees.aspx

Holidays

We do not charge for time booked off with 4 weeks’ notice. We also do not charge for the following days that we are closed:

Training days (two days twice a year).

Bank holidays

Two days for Eid celebration.

One week in or around August

Two weeks at Christmas

See our holiday for 2024 :

The staff team have a combined minimum 35 years or more of experience in care.

Some are specialists in Autism, and all required training is updated six monthly.

We are multilingual and between us speak English, Urdu, Punjabi, and Gujarati.

We are the significant extra support mechanism.

We are the support between carers and the individuals, providing a break to the carers during the day.

Our service intends to make people with special needs, a learning difficulty or emotional needs feel more valued, independent and feel included as equal citizens within the local community.

We have a Person centred approach and support plans are tailored for the individual.

We are compassionate, caring, fun and much more!

CONTACT US

Address:

Step Up Day Service

24 Garden Street Ravensthorpe

Dewsbury

WF13 3AR

Contact Manager:

Veena Hussein

07397 800983 / 01924 978669

Centre Mobile & Weekends: 07365 447049

[email protected]